Define the requested record
Use the official form or property contact and identify the tax year, legal name, current contact details and Star Rewards account requested. Follow the form's signature and identity requirements and use the stated delivery route.
Keep a copy of the completed request and note the mailing or submission date. Avoid sending identity documents to addresses found only in ads or similarly named websites.
- Tax year
- Legal identity
- Rewards account
- Submission and delivery method
Compare the statement with primary records
Reconcile the returned statement against W-2G forms, jackpot records, cage receipts, bank activity and a personal session log. Differences can arise when a rewards card was not used or play was recorded under a different visit date.
Mark each discrepancy with the property, date and supporting record. Do not edit the original statement; keep a separate reconciliation worksheet.
Resolve discrepancies through the property
Contact Player Relations or the official property channel with the request date, year, rewards identifier suffix and the disputed entries. Ask whether a corrected statement or an explanatory record can be issued.
For tax treatment, use the official tax authority or a qualified adviser. The casino statement helps organize evidence but does not by itself determine deductible losses or reporting obligations.
Questions players ask
Does Shooting Star offer a win/loss request?
Yes. The official site links a form and the rewards page describes requesting a record.
Is the statement the same as a tax form?
No. Reconcile it with W-2G forms, receipts and personal records.
Where should identity documents be sent?
Only through the instructions on the official property form or confirmed official channel.
Last reviewed: 10 August 2026